Dispensary Customer Check-Out SOP
The check-out process starts the moment a customer enters the sales area in your cannabis dispensary. This is the time when Dispensary Technicians provide education, recommend products, and eventually process the transaction for the customer. Properly managing customers and the check-out process is important for customer experience, and also for compliance, including proper handling of cash and cannabis products.
Failing to manage customers according to your state regulations could result in fines, audits, or closure. This details every step in the checkout or transaction process, including helping customers make selections, adding products to the customer order, processing transactions, debiting payments, fulfilling orders, and how customers exit.
- Assisting Dispensary Customers
- Point-of-Sale Checkout Process
- Customer Orders and Transactions
- Fulfilling Customer Orders
- Online Order and Delivery