Cannabis Delivery and Pickup Orders Procedure
The cannabis delivery or an order ahead process starts when customers or patients place an order online or by phone. It’s imperative to have strict procedures around how customers place orders for pickup or delivery, how they’re checked in, when and how to verify Identification (ID) and/or medical cards, how those orders are fulfilled, and processing payments. Anytime a customer places an order through a Point-of-Sales (POS) system ahead of time (ex. online ordering, etc.) for delivery, in-store or curbside pickup. Failing to properly manage the delivery order ahead workflow is a compliance issue, and could result in fines, license revocation, or consumer safety concerns.
This Standard Operating Procedure (SOP) helps to detail all of the steps during a cannabis delivery order ahead process, including customers placing orders, fulfilling those orders, drivers delivering orders, and how a customer receives a delivery or picks up their order onsite at your store. You’ll learn common processes and related steps for online ordering, call-in ordering, in-store pickup, curbside pickup, and delivery. This SOP may be different depending on your cannabis industry regulations and differences in your business operating processes.