A voucher and PDF file are generated at the time when you’re granted access to downloadable files for the order, so it’s not generated immediately for “Invoices” (if you want to pay via corporate check) at purchase unless you pay by “Credit Card” payment method. Once a voucher is generated, it will be attached and linked to the standard customer order receipt emails, and available for download from your “My Account” view order page.

A separate email will also be sent to the team members’ email addresses provided in the Manager Portal and is perfect for vouchers that can be sent as team enrollments. This will be sent at the same time as the customer email, so vouchers are only sent to recipients for “Processing” any orders that are “Invoiced” (you’ll be mailing a “Check Payment”) or available instantly for “Completed” orders (paid by “Credit Card”).

• Refunded or Failed Order Status: The created voucher codes are marked as void so that they cannot be used in the next orders. Also, the customer who has access to those voucher codes cannot redeem them anymore.