Zoom Meeting Guide

Our Live Events Are Your “Go-To Training” That’s Instructor-Led to Learn Like a PRO & Zoom Meetings Are Designed to Provide an Interactive Community-Based Learning Experience While Being Compliant.

Device Options for Joining Zoom Sessions

  • Computer: connected to Internet with a webcam, microphone, and speaker
  • Computer: connected to Internet with webcam. Phone to join audio. Please note: If you’re concerned about broadband issues, this would be the best option for you.
  • Mobile Device with camera: connected to Internet via a WiFi network
  • Mobile Device with camera: connected to Internet using your personal data plan

Prior to Joining Zoom Session (preferably the day before)

  • Test your Internet connection speed for download and upload speed by visiting Speed Test. Select “Go” and wait for results.
  • Download the Zoom Client for Meetings program (computer) or the Zoom App from the App store (mobile devices).
  • Start a Zoom Test Meeting with yourself on your device.

How to Join a Zoom Session

  • Click the “link to join” in the email provided by the host at least 15 minutes prior to session start. The organizer may schedule a pre-meeting to check connectivity of participants or may ask you to join earlier for this purpose. Follow instructions in the email you are provided.
  • Follow prompts to “open” and/or “allow” Zoom.
  • Practice muting and unmuting your microphone so you’ll be able to ask and answer questions throughout the course. Select “Unmute” in bottom left corner of the Zoom window (or if no microphone or speaker is available, use the phone number and meeting ID provided in the email to “call in” with a phone).
  • Start your video. Attendance and engagement will be monitored throughout the course and you must be visible to the presenters to be eligible to receive the PSA/AFDO certificate of course completion.
  • Test your speaker and microphone by selecting the up arrow next to the microphone icon.
  • After successfully joining the Zoom session, close all other applications (email, social media, etc.) on your computer for optimum internet speed during the Zoom session.

Online Meeting Etiquette—Best Practices

  • Mute microphone at all times, except when speaking. If you know there is a lot of background noise at your location, consider using a headset (headphone with a microphone).
  • Rename your Zoom window to include your full name. Hover over the bar at the bottom of the Zoom window, then click on “Participants” to open the list.
  • Hover over your name and then click “More” then “Rename” to change it as it is seen in the participants list and video window.

The Best Live Events... PERIOD.

Our Hyper-Focused, Interactive Live Events By Our Expert Cannabis Industry Instructors (Who Actually KNOW What the Heck They're Talking About) Will Keep Your Skills on the Bleeding Edge.

Frequently Asked Questions

Here Are Frequently Asked Questions (FAQ's) to Find Answers About Our Live Events & Everything You Need to Know to Attend Them Without ANY Issues.

Check your email right now... we have sent you email notifications with your online Zoom meeting login information - one (1) month, one (1) week, one (1) day, one (1) hour, and fifteen (15) minutes to access your online Zoom meeting and remind you about your training. Remember, to complete the "Whitelist Instructions" (click here) for our email address. You want to be sure that you are receiving our emails... otherwise, you might NOT get your certificate and other cool things... they're all sent via email so you'll want to ensure you receive them...

To log into your account, go to the "Training Login" (click here) on our platform and access the live event you're enrolled in our Learning Management System (LMS). Put simply, the LMS dashboard is your "homepage" where you have an overview of your training and any activities which may require attention, so you know what to do to continue learning.

If you cannot log in, you can RESET your password from the "Lost your password?" (click here) option on our platform if you do not remember your password or forgot the email address you registered your account under. You should have received a welcome email after registering on our platform and it contains account details with all your login information.

Lastly, check your calendar too. There are two (2) different ways that you could have possibly ADDED the live event to your calendar (ex. Google Calendar, Outlook, etc.):

  1. We enable the attach calendar ".ICS file" to your ticket for the live event and this attaches an ".ICS" file to email notifications so the event automatically appears on your calendar.
  2. We enabled the ability "Add to Calendar" option on your live event ticket that's sent via email for your training. These notifications have an ".ICS file" so when you click the "Add to Calendar" button in the email it immediately saves the ".ICS file" to your calendar.

Maybe you haven't used Zoom before... even if you don't work from home, you've probably heard of Zoom. The video-conferencing app has become the STANDARD for connecting with others face-to-face virtually in both business and personal settings. Zoom is now the video communication platform of choice for federal governments, tech startups, different religious communities, and just people looking to chat - even party - with their friends and family. Depending on the type of computer you're using, the process will be slightly different...

About Zoom Meetings

Zoom is a cloud-based video communications app that allows us to set up virtual video and audio-conferencing, webinars, live chats, screen-sharing, and other collaborative training capabilities. You don't need an account to attend a Zoom meeting, and the platform is compatible with Mac, Windows, Linux, iOS, and Android, meaning nearly anyone can access it. In short, a big part of Zoom's APPEAL is because of the simplicity of using the platform.

It's easy to get started, the app is lightweight, and the interface is relatively intuitive to use with popular features like "Gallery View" - a mode that allows our moderators to see every person on the training - built right into the app. It's SIMPLE to download it whether on your computer or your mobile device and the platform is available for iPhone, iPad, and Android mobile devices through the App Store and Google Play Store, respectively. If you plan on using your computer, you'll want to go to Zoom's website and download it now (click here).

Show up fifteen (15) minutes early! Our goal is to provide our learners with an outstanding training experience. In order for us to deliver on our learning OBJECTIVES, we have addressed the technical requirements needed on your end to help ensure the highest possible quality experience when you attend our online Zoom meeting for upcoming events.

We have found the Zoom platform currently the most robust platform for delivering online training to our standards. It is helpful that learners are familiar with Zoom to help them INTERACT with the instructor during the training. We have a video that has been provided by Zoom below for you to become familiar with the platform to prepare for your live event...

Zoom Meeting Overview


Device & Access

Our desire is for each learner to have direct communication with our instructor during this training. In order for this to occur, we REQUEST that every learning to login into the Zoom training individually, on their own desktop computer, laptop, tablet, or even smartphone so:

  1. Verify that your computer, laptop, etc. have BOTH audio & webcam/video capability.
  2. Prepare a dedicated learning space that is 100% free from ANY distractions.
  3. Optimize your Internet connection by plugging DIRECTLY into the modem (if possible).
  4. Log in to Zoom from a location that will provide a RELIABLE Internet connection.
  5. Keep your device powered up since training can LAST up to seven (7) hours each day.

Other Requirements

Here are a few other learner TIPS and suggestions to make this an amazing experience:

  • Ask For Help! A moderator will be available to ASSIST you with any questions or technical issues. You can use "chat" or "raise your hand" during the training.
  • Come Prepared. Have your digital training materials READY for the training.
  • Be Engaged. Keep your web camera/video ON during the training, please stay on mute the ENTIRE time (unless you're sharing) to eliminate background noise.
  • Return Immediately. If you are disconnected for any reason, return to the training by SIMPLY signing back into Zoom from our "Training Login" page (click here).

There is tons of functionality... Zoom's meeting controls allow you to manage various aspects of your live event when you attend. These features allow moderators to SHARE hosting privileges with our authorized trainers, allowing them to manage the "training side" of the online Zoom meeting, such as managing learners or starting and stopping the recording. The following shows the controls available to you in the online Zoom meeting...

Zoom Meeting Controls


Zoom Features

  • Mute & Unmute Audio Controls
  • Start & Stop Webcam Video
  • View All Learners Attending
  • Share Your Computer Screen
  • Request or Give Remote Control
  • In-Meeting Live Chat Features
  • Answer Polls During Training
  • Enter Closed-Captioning (CC)
  • Join Audio via Mobile Phone
  • Reactions & Non-Verbal Feedback

Yes! One of the biggest challenges that learners face today is "accessibility" within their eLearning solutions and why we started our "Industry Impact Program" (click here) to make this change. Unlike most of our competitors (which do have great content), we are VERY different and sensitive to disabilities so we provide Closed-Captioning (CC) for those who are hearing-impaired and screen readers for individuals visually impaired who want to learn.

Closed-Captioned (CC)

Zoom has a variety of options for creating closed captioning in your meetings and webinars, which provides subtitles of the spoken in-meeting communications. This may be used for learners to more easily follow the conversations, or to MEET accessibility requirements. In meetings, the host or another meeting attendee assigned by the host can provide manual captioning, an integrated third-party Closed-Captioning (CC) service can provide the captioning, or Zoom’s live transcription feature can automatically provide you captions. Unless requested, we do provide captioning manually or with a third-party service since our live transcription feature is also available but has limitations to take note of. Live event transcriptions are currently only supported in English and the accuracy of the Closed-Captioning (CC) feature DEPENDS on numerous variables, such as but not limited to:

  • Background noise and Internet connectivity-issues AFFECTING the audio quality
  • Volume and CLARITY of the trainer's voice while they're presenting the training
  • Our trainer's proficiency with English being their NATIVE spoken-language
  • Lexicons and dialects that OCCUR in specific geographic areas or communities

Because of these limitations, if you are required to use speech-to-text support for ANY compliance or accessibility needs when attending our live events, we always recommend contacting us about using a manual captioner or service that will guarantee specific accuracy.

No... if you are attending any of our Live Events then you can NOT attend via your phone (only if no other device is available then rare exceptions are made, but you must have a dedicated "learning space" that is quiet with no distractions).

We have had learners try to "attend" our Live Events via their smartphones while in the car and traveling in the past (yes, they were actually driving their cars). This is NOT allowed by regulatory requirements and your web camera/video is required to be turned on the entire time during your training so it is easy for our training moderators to determine if you're engaged in the online Zoom meeting and actively learning.

If we find that you are not in a dedicated space and "present" during the training (ex. driving your car, talking to others around you, etc.) then we will remove you from the Zoom meeting and a refund will NOT be issued. And you will be required to 100% completely restart your government compliance training, we don't want this happening so don't break these rules.

One reason: government compliance requirement... when you attend any of our Live Events you are required to keep your web camera/video ON during the entire time and to stay on mute unless sharing to eliminate background noise. There are two (2) ways to join meeting audio: joining via computer or joining via telephone. Follow along with the video below to test your audio before or after joining a meeting. Or you can also join a "test" online Zoom meeting to familiarize yourself with the controls.

Zoom Meeting Audio/Video Controls


Due to government compliance requirements... the moderator guides and fuels discussions by being present and active. If the compliance training is a one-way communication, where learners post questions or comments and they fall into the void of the internet, learners will stop using it. The GOAL is to encourage learners to be actively engaged in the online Zoom meeting and the moderator will take a back seat while monitoring your webcam/video.

Government compliance training requires our moderators to make sure you're physically visible on your web camera/video, etc. since it is mandated by regulatory compliance. Good compliance training programs help to PREVENT poor conduct and ensure proper governance in our training. This helps to minimize risk, maintain our reputation and it provides you better training that benefits workplace safety and productivity in the long run.

Some bad news here... if you're late or miss any part of your live event, you will be dismissed from the live Zoom training, and NO refund will be issued. If you never attend (aka “no show”) or miss mandated “contact time” then no refund is issued.

So if you know that you're going to be missing any part of the training beforehand, then you have seven (7) days before the training "start date" to receive a refund with a 25% FEE due to cancellation. For example, if you canceled on January 1st and the scheduled live event is happening on January 8th then you receive 75% of your enrollment tuition refunded back.

If you cancel less than seven (7) days before the "state date" of the government compliance training then you will be issued a 50% refund and we apologize for this inconvenience. But due to the HIGH costs of delivering live events on our end, dedicated time from our authorized trainers, etc. which is why we must have a cancellation fee policy in place.

The refund amount varies... we understand that "life happens" and things can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In case of death in the family, an unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to ACCOMMODATE the learner and/or your organization.

You can always request a refund and you will receive a refund minus administration fees if you request it before the MINIMUM required time before the scheduled "start date" (see below) otherwise the refund will be 50% of the total tuition paid. If a registered learner never attends (aka "no show") or misses any of the required hours of "contact time" during the live event, they will be required to completely re-start the live event and no refund is issued.

Live Virtual Training (Zoom Webinar)

7-Days Before the "Start Date"

If you wish to cancel your "Live Virtual Training", you will receive a partial refund and an administrative fee of 25% of the total enrollment tuition that was paid will be levied if we receive the request seven (7) days notice BEFORE the online Zoom meeting "start date".

Within 7-Days of the "Start Date"

If you cancel a "Live Virtual Training" seven (7) days or less PRIOR to the event's "start date" will result in a 50% refund for each individual total enrollment tuition that has been paid.

Classroom-Based Training (Instructor On-Site)

30-Days Before the "Start Date"

If your organization has scheduled a "Classroom-Based Training" where an instructor is traveling to deliver on-site at your specified location in thirty (30) or greater days prior to the event's "start date" you will receive a full refund. But we do levy an administrative fee of $497.00 USD that will be deducted from your refund along if any additional costs were incurred to cover the instructor’s travel, preparation, lodging, and any per diem expenses.

Within 30-Days of the "Start Date"

If you must cancel a "Classroom-Based Training" within thirty (30) days of the event's "state date" will result in a 50% refund of the total invoice paid along if any additional costs were incurred to cover the instructor’s travel, preparation, lodging and the per diem expenses.

Yes! Just register to be on the waitlist and you will be notified if an open seat becomes available you will need to IMMEDIATELY register since everyone on the waitlist will be notified and you miss out on RSVP'ing your spot, also check out some future dates where we may be offering the live event again on our calendar. Our waitlist functionality allows you to sign up so you're notified by email when an out-of-seats live event becomes available again.

When a live event is switched from "No Seats" status to "Seats Available," or when even availability increases past a set limit, we will send all learners on the waiting list an email informing them that the live event has seats available, with a direct link to the live event to immediately enroll. Once this email is sent, our waitlist functionality REMOVES all learners from the waiting list for the specific live event. If the live event is subsequently switched back to "No Seats" or someone else on the waitlist enrolls before you have a chance, either way, the waiting list will be emptied and you need to immediately sign-up for the waitlist again.

Coupon code discounts do not work for live events... we do NOT provide discounts on any live events because our instructor's time is extremely valuable when putting on training.

It's simple! We utilize Badgr’s industry-leading credentialing solution to issue our digital badges so you can take your credentials with you, wherever you go, building a rich PICTURE of your lifelong learning journey that you have had training for the cannabis industry.

You can easily share your digital badge on Facebook, Twitter, etc. and there are two (2) different ways you can share with LinkedIn - as a post to your profile's "Feed" or to the "Certifications" section. To enable Badgr (click here), you first need to create an account on then you will be able to CONNECT by going through the following steps to get started:

  1. In the user menu (top right), select "Preferences," then "Backpack Settings" under "Badges" (click here) in your account on our platform.
  2. Enter your Badgr user account email and password.
  3. Look in your mailbox for a verification email so you can copy and paste the link to verify the connection to your account on our platform.

You can share badges on social media (click here) from the "Award Email" you receive or from your backpack since it provides ways to SHARE badges ("URL Link" and "Embed Code").

No! A certificate of completion that can simply be purchased isn't WORTH the paper it's printed on. That's why our training is challenging. If we're going to allow you to receive your card, you better believe you're going to have to apply yourself to earn it! We have to certify that we conducted this training in accordance with our live event's requirements and we have to maintain the training records and provide records to regulators upon request.

We will immediately issue your certificate of completion to learners who complete our authorized training with a passing grade of seventy percent (70%) or higher.

Satisfyingly enough... you'll find that our assessments are "satisfyingly difficult." By that we mean, it's difficult enough that you need to actually KNOW the materials, but it isn't tricky or difficult just for the sake of being difficult. The majority of our live events require a 70% passing grade in order to complete (unless noted) and your certificate is immediately issued.

That said, to preserve the exclusivity and importance of this designation, we have made the assessments challenging and the questions pertain to our proprietary methodologies, so you shouldn't expect to be able to pass just because you have taken other live events... we are VERY different compared to other providers and our assessments reflect those differences.

Yes! If you do not receive a passing grade (typically 70% or above is required) you may retake the assessment an unlimited number of times. After each failed attempt, you will receive immediate FEEDBACK why it was wrong and provide you with some additional learning.

Yes! We provide a total eLearning solution, so you can EASILY train your team in a way that will provide you with a "turn-key" solution for your whole team at an affordable price. Get your team certified via our cannabis industry training that's approved by regulators to earn their certificate of completion. We customize "Live Virtual Training" (ex. Zoom Webinar) & "Classroom-Based Training" (ex. Instructor On-Site), but we require to have twenty (20) learners MINIMUM for any custom live events.

We have authorized trainers as mandated by regulatory laws so team leaders & workers must complete training. Our team will work with you to develop a CUSTOM training program that exactly meets your organization's needs to address cannabis industry compliance requirements for different job roles. Custom training topics include First Aid, Fire Safety, Workplace Violence, Injury, and Illness Prevention, Respiratory Protection, Bloodborne Pathogens & 50+ MORE specialties.

We've built a "best-in-class" Learning Management System (LMS) that can be customized to your business from one centralized dashboard, allowing you to create learning plans for your teams, then track and assess everyone's activities with analytics. Whether you want your team to perform better, to make better STRATEGIC decisions, or new staff to learn quickly... they will be equipped with credible knowledge and industry skills needed for your business.

Request Private Event

Schedule a Private Training Event Specifically for Your Organization That'll Keep Your Team FOCUSED on Breaking-Through Compliance Issues & "Give Them a Nudge" in the Right Direction.

  • If you need more "hands-on" support, we are also available to provide one-on-one PRIVATE events that are customized training for your organization.
  • Our authorized trainers will CERTIFY your team as "Responsible Vendors", 10- & 30-Hour General Industry (earn "OSHA Completion Cards"), etc.
  • Custom events includes: Fire Safety, Workplace Violence, Injury & Illness Prevention, Respiratory Protection, Bloodborne Pathogens & 50+ MORE.
  • Deliver "Live Virtual Training" (ex. Zoom) or do "Classroom-Based Training" (ex. On-Site), but we REQUIRE at least twenty (20) learners attending.
  • Selling cannabis involves many risks, let's AVOID those! Failure to act responsibly & very proactively could result in fines, jail time or getting shut down.
  • Our Authorized OSHA Trainers can deliver BOTH general Fed- & Cal-OSHA  General Industry & the Cal/OSHA 30-Hour that's required in California.
  • We'll develop a private Fed/Cal-OSHA training that will EXACTLY meet your organization's needs to address compliance issues for a variety of job roles.
  • Our team of Subject Matter Experts (SME's) will support you to customize training that best fits all your specific industry needs, policies & compliance.

Accreditation & Authorization

Our "Claim-to-Fame" is Being The "Most Accredited (or Authorized)" Training Provider in The Industry to ENSURE What We Do Actually Meets All Those Cannabis Regulator Requirements.

Colorado MED

We're authorized by Colorado Marijuana Enforcement Division (MED) to deliver our entire Responsible Vendor, Cannabis Delivery, Hospitality & Social Consumption required training.

MED Authorized

Massachusetts CCC

We've been authorized by the Cannabis Control Commission (CCC) in Massachusetts state to provide the Basic & Advanced Responsible Vendor Training Curriculum that is required.

CCC Authorized

Illinois IDFPR

We're authorized by the Illinois Department of Financial & Professional Regulation (IDFPR) to provide their state-required Responsible Vendor compliance training for handling cannabis.

IDFPR Authorized

West Virginia OMC

Authorized by West Virginia's Department of Health & Human Resources (DHHR) where the Office of Medical Cannabis (OMC) has authorized our state-required industry education certification.

OMC Authorized

Alaska AMCO

Authorized by Alaska's Alcohol & Marijuana Control Office (AMCO) to deliver our entire Marijuana Handler Permit training that is required for all of the state's licensed establishment agents.

AMCO Authorized
Occupational Safety and Health Administration

Federal OSHA

Authorized Outreach Trainers for the Occupational Safety & Health Administration (OSHA) to provide Department of Labor (DOL) 10/30-Hour Card via our recognized Authorized OSHA Trainer team.

OSHA Authorized


Authorized by Utah Department of Agricultural & Food (UDAF) has authorized as a 3rd-party training program provider to certify all of the medical cannabis agents that are required to be compliant.

Utah Authorized

Washington DOH

Authorized by Washington's Department of Health (DOH) to provide their medical cannabis consultant training program that is required in all licensed retail stores with a medical endorsement.

Washington Authorized

Washington DC DOH

We're authorized by Washington D.C.'s Department of Health (DOH) to deliver their medical cannabis industry certification that will be required for every manager of licensed facilities in the district.

District Authorized

Ohio BOP

Authorized by the Ohio Board of Pharmacy (BOP) as a foundational dispensary & continuing education to certify all employees that are required to be compliant in the state's medical cannabis industry.

Ohio Authorized

Vermont CCB

Authorized by the Vermont Cannabis Control Board (CCB) as an authorized trainer of customer-facing employees of retail cannabis establishments in the state to legally sell products to consumers.

Vermont Authorized


We're authorized by Maryland's Medical Cannabis Commission (MMCC) to deliver their Cannabis Dispensary Agent Training (CDAT) as a responsible training provider that's required to be compliant.

Maryland Authorized

Federal EPA

Authorized Worker Protection Standard (WPS) Trainers for the Environmental Protection Agency (EPA) to provide their compliance training to "Agricultural Workers" & "Pesticide Handlers" employees.

EPA Authorized

NCIA Association

We're a member of the National Cannabis Industry Association (NCIA) who's a top-notch non-profit that's always advancing the interests of our cannabis & how they're supporting our economy.

NCIA Member

SHRM Membership

As a member of the Society for Human Resource Management (SHRM) which is a professional membership association that promotes the role of Human Resources (HR) via education.

SHRM Member