The refund amount varies... we understand that "life happens" and things can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In case of death in the family, an unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to ACCOMMODATE the learner and/or your organization.
You can always request a refund and you will receive a refund minus administration fees if you request it before the MINIMUM required time before the scheduled "start date" (see below) otherwise the refund will be 50% of the total tuition paid. If a registered learner never attends (aka "no show") or misses any of the required hours of "contact time" during the live event, they will be required to completely re-start the live event and no refund is issued.
Live Virtual Training (Zoom Webinar)
7-Days Before the "Start Date"
If you wish to cancel your "Live Virtual Training", you will receive a partial refund and an administrative fee of 25% of the total enrollment tuition that was paid will be levied if we receive the request seven (7) days notice BEFORE the online Zoom meeting "start date".
Within 7-Days of the "Start Date"
If you cancel a "Live Virtual Training" seven (7) days or less PRIOR to the event's "start date" will result in a 50% refund for each individual total enrollment tuition that has been paid.
Classroom-Based Training (Instructor On-Site)
30-Days Before the "Start Date"
If your organization has scheduled a "Classroom-Based Training" where an instructor is traveling to deliver on-site at your specified location in thirty (30) or greater days prior to the event's "start date" you will receive a full refund. But we do levy an administrative fee of $497.00 USD that will be deducted from your refund along if any additional costs were incurred to cover the instructor’s travel, preparation, lodging, and any per diem expenses.
Within 30-Days of the "Start Date"
If you must cancel a "Classroom-Based Training" within thirty (30) days of the event's "state date" will result in a 50% refund of the total invoice paid along if any additional costs were incurred to cover the instructor’s travel, preparation, lodging and the per diem expenses.