Dispensary Customer Check-In
Dispensary Customer Check-In
The check-in process for customers and patients at a dispensary is initiated as soon as they are ready to enter the establishment. Dispensaries, depending on whether they serve medical, recreational, or both types of clients, must ensure their Standard Operating Procedures (SOPs) comply with the specific regulatory requirements applicable to their business license.
This process is typically facilitated using a Point-of-Sale (POS) system, operated on either a tablet or desktop computer. The procedure outlined here is based on the use of these devices for customer check-in. Dispensaries employing different systems must adjust their processes to align with their operational practices or to meet legal obligations, such as those pertaining to cannabis delivery or curbside pickup services.
Upon entry, customers or patients are greeted by a receptionist, usually within a few seconds. In scenarios where a queue exists, a brief acknowledgment is provided, guiding the customer on where to wait or what the next steps are, such as “Welcome, please wait in line,” or a similar, concise instruction.
In the absence of a queue, the customer proceeds to the check-in area. Regulations may necessitate separate check-in zones for medical and recreational clients, and dispensaries must adapt their SOPs to reflect these rules.
For dispensaries lacking distinct check-in or waiting areas, it’s important to clearly define the customer greeting process, including the location and timing for ID checks. Utilizing physical or visual guides, like ropes or signs, can help direct customers efficiently, ensuring clarity on where to go or what to do next, eliminating any confusion at the entrance.
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