Consumer Delivery Experience

The Cannabis Delivery Experience course is designed to equip individuals with the knowledge and skills required to excel in the cannabis delivery sector. The curriculum delves into the intricacies of cannabis delivery licenses, various business models, and the customer experiences associated with licensed delivery operations. It underscores superior customer experience as a distinguishing factor that can enhance revenue and customer loyalty, while also highlighting the detrimental impact of subpar service.

Participants will learn about the multiple channels through which medical patients and adult-use consumers can place delivery orders, such as phone, SMS, websites, and specialized technology platforms. The course emphasizes the importance of clear communication, comprehensive product menus, and the promotion of discounts and deals to enhance the delivery experience.

The program explores both storefront and independent (or non-storefront) delivery models, offering insights into the operational nuances of each. It stresses the value of customer feedback in identifying and rectifying service bottlenecks, and suggests strategies like offering discounts or promotional items to mitigate customer dissatisfaction.

Furthermore, the course covers the legal frameworks and regulatory considerations pertinent to cannabis delivery, ensuring that participants are well-versed in the compliance aspects of the business. It also addresses safety and health concerns, particularly in the context of delivery protocols during health crises such as the COVID-19 pandemic.

In summary, the “Cannabis Delivery Experience” course provides a comprehensive overview of the cannabis delivery ecosystem, focusing on customer service, operational efficiency, regulatory compliance, and safety. It is designed for those looking to establish or improve a cannabis delivery service, ensuring they are equipped with the knowledge to provide exceptional service, navigate the regulatory landscape, and ultimately, succeed in the competitive cannabis market.