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Impaired Consumer Service Refusal
The “Impaired Consumer Service Refusal” course is designed for professionals across the cannabis industry, from medical dispensary workers to cannabis hospitality staff. This comprehensive training provides essential skills and knowledge to manage and refuse service to impaired customers, ensuring compliance with cannabis regulations and safeguarding community welfare. Through a thoughtful and supportive approach, learners will explore a range of techniques for identifying intoxication, managing difficult situations, and preventing impaired driving, ultimately protecting customers, coworkers, and the business itself.
Starting with an overview of social and legal responsibilities, this course emphasizes the importance of refusing service to those under the influence, along with techniques to handle potentially aggressive or resistant customers. Practical strategies are outlined, such as maintaining professionalism, using empathetic language, and utilizing body language cues to establish authority without confrontation. Through examples and realistic scenarios, participants will learn to navigate sensitive interactions effectively, ensuring patrons understand that refusal of service is for their safety and well-being.
An integral part of this training involves recognizing and mitigating risks associated with impaired customers. Cannabis industry professionals will gain insights into controlling emotions, managing challenging conversations, and employing support from coworkers or the customer’s companions when refusing service. By adhering to responsible practices, workers not only reinforce safety but also contribute to a positive reputation for their establishment, fostering community trust.
Refusing service isn’t just about saying “no.” It involves skillfully balancing assertiveness with compassion. This training covers critical aspects of de-escalation and includes scripting for refusing service, highlighting the power of “I” statements that avoid judgment, such as, “I’m sorry, but it’s against the law for me to serve you any more cannabis.” With techniques for diffusing tension, calming customer complaints, and preventing impaired driving, learners will be well-prepared to protect themselves, their customers, and the community.
Finally, the course outlines the importance of thorough documentation. By keeping an accurate record of incidents involving impaired patrons, participants can establish a documented commitment to responsible service, which can serve as a safeguard in case of regulatory scrutiny.
In the end, the skills gained from this course will empower workers to provide a safe, controlled environment where cannabis is consumed responsibly, enhancing customer experience while upholding public safety. Whether you’re a frontline dispensary worker or a hospitality team member, these insights are key to making informed, responsible decisions every day.
Micro-Learning Format
- Time: 0:52 Minutes
- Video: 1+ Training (Minimum)
- Resource: eBook (17 Pages)
- Glossary: Community Wiki
- Assessment 20+ Quizzes
- Grade (Minimum): 70%+ Required
- Display: Digital Certificate
- Validity: 1-Year Renewal
- Language: English (CC)
- Enrollment: 1 Year Access
- Format: On-Demand Video
- Authorized: Green CulturED
- Credit: 0.75 Hours
Micro-Learning Format
Complete our hyper-focused, on-demand training that’s delivered in a “micro-learning” FORMAT so you can easily stay-on-top of the cannabis industry strategies & all of the latest developments.
70% Passing Grade
A passing grade of 70% or above is REQUIRED (for the majority) of all your assessments & there’s immediate “correct feedback” on “incorrect answers” so you will have unlimited attempts to pass.
Digital Certificates
You’ll always receive a digital certificate (that’s printable) & suitable for framing that shows PROOF of your cannabis industry skills and/or uses when you are applying to job opportunities.
Do you offer a free trial of your training?
Yes! We offer a 90-day “Free Trial” (click here) so you can “test-drive” our platform and know what to expect in our eLearning solutions when it comes to our online “micro-learning” format. If you need your trial to last longer than 90-days or if you need more time to test our eLearning solutions… you can always START your free trial again by simply re-enrolling.
How do I log in to access my training?
Monthly! But don’t feel like you have to consume everything the moment it’s released… everything NEW that we create is published from the “Platform Roadmap” (click here) into our solutions, so there’s no rush or pressure to access it in “real-time.” Think of us as your always-available, training library… there’s a reason why we’re called “Netflix for Cannabis”…
Are you an accredited education provider?
Yes! Yet… it VARIES so much. For example, we’re accredited by Alaska’s Marijuana Control Board to provide their “Marijuana Handler Permit,” Illinois Department of Financial and Professional Regulation to provide their required “Responsible Vendor” compliance training, and others… see our “About Us” (click here) page for accreditations and memberships.
And 99% of our training applies to ANY country or jurisdiction (ex. Canada, Europe Australia, etc.) since our team publishes all our education “agnostically” (or “white-labeled”) so our eLearning solutions really apply to anyone that needs cannabis education… you must understand “English” (our “native language”) that’s really the only criterion to get started.
Our team is always creating new accredited curricula with our Subject Matter Experts who are industry professionals in their respective fields of study. The industry is still developing and there is no universal accreditation (ex. Department of Education, etc.), but we expect to see this change in the NEAR future and realize the vital role that accreditation plays.
Do you offer team training for my business?
Yes! We provide a total eLearning solution, so you can EASILY train your team in a way that will provide you with a “turn-key” solution for your whole team at an affordable price. It’s called “Headquarters” (click here), “HQ” for short, and how we become an “extension of your team” to increase your profitability ($$$), ensure you’re compliant and reduce your risks.
We have clients from dozens of countries around the globe utilizing our eLearning solutions since 99% of our training applies to ANY country (as long as you speak English is our only current limitation). We have been trusted for years by companies around the world and we’re endorsed by the leaders that are driving the cannabis industry forward so if there’s training missing that you need then we will publish it via our “Platform Roadmap” (click here).
We’ve built a best-in-class Learning Management System (LMS) that can be customized to your business from one centralized dashboard, allowing you to create learning plans for your teams, then track and assess everyone’s activities with analytics. Whether you want your team to perform better, to make better STRATEGIC decisions, or for new staff to learn quickly… they will be equipped with credible knowledge and industry skills needed for your business.
How will your industry training help me?
It depends! Being an expert in the industry’s most valuable ASSET. It will create meaningful relationships with your peers and develop your knowledge to apply new skills. Proper training pays for itself over time and what you will learn makes you truly irreplaceable.
Our training itself is highly valuable if you need to set yourself apart from the competition in the cannabis industry. What’s far MORE valuable than any certificate, however, is the actual knowledge you’re going to receive when you take our training and pass all the assessments. You will learn everything about cannabis that you need to know, and we’ll say that again:
You will KNOW the cannabis industry, but it really depends on who you are…
- If you’re a “cannabis lover,“ this training will set you apart from others who merely have read information online or have no cannabis knowledge, it is specialized training that you want today and lovingly seek to learn more about cannabis.
- If you’re an industry professional, we can help set you apart from your peers and make you more valuable to your company. This is the surest way to get a raise or promotion that you likely already deserve (but don’t have a tangible reason to ask).
- If you provide ancillary services, our eLearning solutions are a tangible way to show that you understand and know the industry, which helps you attract better, higher-paying clients to bolster your revenue and make a “bottom-line” impact.
- If you’re a manager or business owner, this training is a great way to learn on-demand for yourself. We are your “Headquarters” (click here) and a great way to train team members so they’re up to speed on the latest trends and best practices.
Is it legal for me to take your training?
Yes! It is 100% legal and you may enroll in our training regardless of the country in which you currently reside since we’re based in the United States and we are all protected by the First Amendment (Freedom of Speech). Regardless of location, it is legal to learn about cannabis and we have learners enrolling every single day since our training applies to ANY country.
Taking our eLearning solutions, really, is the same as shopping on Amazon.com, eBay.com, or any place where you can legally purchase cannabis-related books, DVDs, magazines, or guides… so it is 100% legal to learn from us anywhere you are located on planet earth…
Do you meet legal accessibility requirements?
Yes! One of the biggest challenges that learners face today is “Accessibility” in all of their eLearning solutions and why we started our “Industry Impact Program” (click here) to make this change. Unlike most of our competitors (which do have great content), we are VERY different and sensitive to disabilities so we provide closed-captioning (sub-titles) for hearing-impaired and screen readers for those visually-impaired who want to learn about cannabis.
Our platform is composed of a complex system with many parts and its development is always evolving so “Accessibility” is NOT a state. It is a process of continuous improvement in response to our learners and our wider technical environment. We have worked extensively to meet “Accessibility” standards. Here are the details of how we meet those requirements:
- United States: “American Disability Act” (Section 508) is required so that information and technology are accessible to anyone with disabilities.
- Canada: The “Accessible Canada Act” aims to benefit all citizens, especially those individuals with disabilities, by helping to create barrier-free accessibility.
- Europe (EU): The “European Accessibility Act” used by EU governments and universities, aims to improve the cannabis trade and remove country-specific rules.
- Australia: The “Disability Discrimination Act” applies to organizations developing online resources so there is no discrimination against people with disabilities.
- WCAG 2.0: Used when deciding how to present content for the best web accessibility, these guidelines are always followed when we develop any media.
- ATAG 2.0: Guidelines to construct content (as well as consume online content) and help to improve the accessibility of the media that our team produces.
- ARIA 1.0: As many parts of the user interface are dynamic and interactive, we follow these recommendations to utilize assistive technologies (ex. screen-readers).
What is your online training format like?
Interactive! Our training is designed in a “micro-learning” format that is typically completed in less than a one (1) hour period, but you will find some longer ones too. “Micro-learning” is a HOLISTIC approach for skill-based learning that deals with relatively small learning units that are short-term-focused strategies specifically designed for skill-based training needed. We always recommend trying our “Free Trial” (click here) to get an idea of our online format.
And our team of educational technologists, Instructional Designers, and Subject Matter Experts (SMEs) strive to provide you with the best industry training and eLearning solutions available. With their peer-reviewed citations as leading experts, scientists, doctors, and educators… we always provide the best learning experience. Request new training on our “Platform Roadmap” (click here) or VOTE on current ones contributed by our community.
How long do I have access to my training?
How difficult are the training assessments?
Satisfyingly enough… you’ll find that our assessments are “satisfyingly difficult.” By that we mean, it’s difficult enough that you need to actually KNOW the materials, but it isn’t tricky or difficult just for the sake of being difficult. The majority of our training will require a 70% passing grade in order to complete (unless noted) and your certificate is immediately issued.
That said, to preserve the exclusivity and importance of this designation, we have made the assessments challenging and the questions pertain to our proprietary methodologies, so you shouldn’t expect to be able to pass just because you have taken other training… we are VERY different compared to our competitors and our assessments will reflect those differences.
If I fail, am I allowed to re-take the assessment?
Am I guaranteed to get a certificate of completion?
How can someone verify my training certificate(s)?
Easily! You or anyone can verify the authenticity of your certificate by going to the “Verify Certificate” tool (click here) using the unique code found on your certificate. Your certificates are assigned a unique code to VERIFY it in our Learning Management System (LMS) that way anyone can validate it by entering the custom code displayed to confirm its authenticity.
Remember, that you can always access your issued certificate(s) from your account in our LMS, under the “Verify Certificate” page (click here) in your profile. It is possible that you may complete several pieces of training – each with their OWN certificate – it would be time-consuming to visit every course to download all your certificates that have been issued.
To avoid this, on your profile, you can view all the certificates that have been issued to you. Go to your profile page and click on “Verify Certificates” which will take you to your ISSUED certificates and you can simply download them all at one (1) time.
How often do you publish new training?
Monthly! But don’t feel like you have to consume everything the moment it’s released… everything NEW that we create is published from the “Platform Roadmap” (click here) into our solutions, so there’s no rush or pressure to access it in “real-time.” Think of us as your always-available, training library… there’s a reason why we’re called “Netflix for Cannabis”…
Will you help me find a job after my training?
Of course! We provide access to resume writing services so you can be ready to apply for posted job openings when you are browsing through available positions in the cannabis industry. The industry is currently BOOMING around the world and now is the time to get involved in the fastest-growing industry that is happening on planet Earth right now.
There are numerous career opportunities opening on job boards or career websites every day. We always recommend checking locally too since the industry is RAPIDLY growing, you will never know what cannabis industry opportunities will be in your own backyard.