Cannabis Delivery Driver Certification
Our Cannabis Delivery Driver Certification is one of the surest ways of building a reliable and efficient team that’ll deliver an exceptional “customer experience” to represent your brand on the road. A quality cannabis driver can be challenging to find, but if you can train your delivery team to be detail-oriented and truly connect with customers then you’ll have an approach to increase your brand’s reputation.
Properly certifying all delivery drivers is the very first step to setting them up for success. Using some of these best practices to teach your delivery staff will make this a profitable service that goes beyond retail cannabis storefronts. Learn how medical patients depend on receiving cannabis deliveries since many cannot travel due to physical, economic, or time constraints. Deliveries fix problems for medical patients who have trouble getting around or live far from storefronts so this common-sense solution is allowing for them to have cannabis delivered.
Many of the important things to remember are the legal amount of onboard product inventory allowed, documentation for each sale, keeping a destination log, and inventory ledger, and keeping all cannabis in a secure location like a trunk or lock box. Drivers will also have to be properly trained on topics such as how deliveries are performed, how to be efficient, what is expected of the driver, the legal requirements of cannabis delivery, safety and security protocols, how to handle transactions, how to interact with customers and to do it all efficiently.
Learn if a third-party delivery service isn’t legally allowed, then you’ll be required to build an in-house delivery team. Vehicles used for cannabis deliveries must be equipped with a Global Positioning System (GPS) tracking device and all drivers must have a copy of the business license on hand. Learn how delivery drivers may be required to return to the dispensary if there are no delivery orders within legal timeframes or other situations they’ll encounter when operating delivery vehicles. This certification will become an integral step in setting drivers up for success, so learning cannabis delivery best practices will ensure great service and safety.
- Time: 8:07 Hours (Average)
- Video: 8 Self-Paced Trainings
- Resources: 8 eBooks (PDF)
- Assessment: 8 Quizzes
- Grade: 70%+ Required
- Display: Badge & Certificate
- Validity: 1-Year Renewal
- Language: English (CC)
- Enrollment: 1-Year Access
- Format: On-Demand Video
- Authorized: Self-Accredited
Making every cannabis delivery an exceptional customer experience is extremely important when running an operation where your brand interactions happen on peoples’ doorsteps. While not everyone can be taught customer service skills, it is crucial to train delivery drivers who are naturally engaging and adept at problem-solving is essential. Learn about mobile delivery applications that will reliably process sales to ensure that customers don’t wait too long and delivery drivers provide fast service to build your brand beyond a simple storefront.
Cannabis delivery services are an emerging subset of the cannabis industry that is rapidly gaining popularity. Yet, one of the biggest complications with cannabis delivery services is meeting all cannabis business compliance standards. Learning different crucial components of successful cannabis delivery service compliance is having a strict operational protocol in place. Don’t let missing a step in your process could have customer service implications, but more importantly, it could impact the standing success of your cannabis delivery business.
Training drivers on how to react during dangerous encounters while driving vehicles on the road is paramount as their actions could potentially put your business at risk. Drivers not only deliver goods to complete transactions, but they are also a key point of contact with your customers and often act as ambassadors for a cannabis brand. Learn guidelines to avoid distracted driving to make sure all delivery drivers are trained in different defensive driving techniques – fast driving may speed delivery, but not worth any risk for cannabis deliveries.
This training covers technology platforms that’ll be used to process both deliveries and in-store pick-up orders, it’s imperative that staff understand these procedures and processes associated with preparing customer orders. Once the order has been added to their queue, the app will suggest a fast route to deliver all the orders within a set time frame. Once the delivery drivers reach their drop-off destination they should check the notes for additional instructions and mark the order as completed before heading to their very next destination.
In our Security Prepping Deliveries training, you will learn the responsibilities of properly packing cannabis orders and the different responsibilities of every employee. One key piece of maintaining security is completing delivery preparations in pairs. There are some main components to explore in this training, the first is preparing your packages in a very secure manner, and the second is ensuring delivery in a secure manner. In addition to operating in pairs, this is done by tracking, signing, and using tamper-evident packaging for products.
The goal of checking for valid Identifications (IDs) is to confirm age to prevent any underage access and stop the legal, financial, and social consequences of illegal consumption. This is a huge task given the large and increasing numbers of fake IDs on the market and the ease with which they can be obtained. Quality fake IDs are so much like real IDs, and it’s hard for who’s checking IDs to tell the difference if they lack training. This becomes a very big compliance problem since workers don’t know what security features to look for and feel people’s IDs.
Training delivery drivers on how to react professional during every single encounter with law enforcement during a traffic stop is essential as their actions could potentially put the entire business at risk. Learn the protective steps that delivery drivers need to be aware of when getting pulled over by providing their driver’s license, proof of insurance, and registration. Cannabis delivery drivers should always avoid a confrontation with police whenever possible yet always be respectful when speaking with officers and inform their manager immediately.
You will learn that preventing and detecting diversion within the cannabis industry is a very serious issue. The ability of a business to cultivate, produce, or sell cannabis products can only be done with strict adherence to government regulations. Without complying with all of the cannabis diversion regulations, there’s no chance of legally running any cannabis type of business without the fear of a forcible shutdown looming in the distance. Another aspect of diversion is checking for valid identifications (IDs) to verify age and prevent underage access.
Social Equity Program
We're About Empowering People to Create Opportunities That Make Them Excited to "Get Out of Bed Each Morning" & Believe Cannabis Can Be the "Ultimate Lever" to Make a HUGE Difference.
Scholarship Lottery & Business Program
By helping to remove hurdles for under-represented entrepreneurs and future leaders, they're realigning our industry's "true soul" with more IMPACT, meaning, and happiness that will deliver them even greater profits. Here's how we help:
- Scholarship Lottery (Monthly): Lottery awards Tuition-FREE enrollments for "HQ Learning Center" access (MSRP:
$1,764 / Annually) for one year.
- Business Program (Forever): Licensees get a 50% OFF "forever discount" on our total eLearning solutions (MSRP:
Priceless) to easily train teams.
Engaging & Interactive Training
- Access to all micro-learning videos, each is filled with engaging videos & digital materials created by leading EXPERTS who do this every day in the cannabis industry.
Supplemental Learning Activities
- Downloadable resources & access activities anytime from any device or via our Mobile App to complete your training anywhere & even 100% offline (NO Internet is required).
Knowledge Assessment Quiz
- Assessments are at the very end of every micro-learning module so you'll need to ACHIEVE a grade of at least 70% to assess & validate your cannabis industry knowledge.
Digital Certificates & Badges
- Upon passing, instantly receive your digital certificate(s) and/or badge(s) that acknowledges your accomplishment & DISPLAY your knowledge on LinkedIn to build credibility.
Responsive Support Team
- You’ll see we’re quite different by how our team provides a thoughtful, HUMAN response to all your inquiries in two (2) hours or less (during Monday – Friday business hours).
- You'll join our EXCLUSIVE member community, where we'll help you build a network with professionals in the cannabis industry & alert you to opportunities that fit your skillset.