Here are a few dispensary staff augmentation best practices we’ve cherry-picked from our own experience.
1. Find Your Right Staff Augmentation Vendor
It’s important to think of your vendor as a partner and an extension of your cannabis business team so they should intimately know the work you do as well as the nuances of the talent you seek. Your vendor will represent you and your cannabis dispensary brand, so ask yourself if you feel good about who they are and if they have a culture with which you feel aligned. This is where it all starts, and a great vendor will be an important ally for you now and into the future.
2. Get Clear About Your Talent Needs
Of all the dispensary staff augmentation best practices, this may be the most vital. Plan to spend time upfront to carefully define the specific knowledge, skills, and experience the talent needs to possess. This will force you to get very clear about what you need the talent to do and accomplish.
If you are using a staff augmentation vendor and they are doing their job, they will use this information to work with you to create an accurate and targeted job description. In all cases, don’t skip or minimize this step. If you do, the consequence will be a lot of expended energy focused in the wrong direction.
3. Decide Up Front If You Might Want To Hire The Talent
Bringing on a temporary cannabis dispensary talent is a great way to “try before you buy“. But not every individual who works as a temporary dispensary worker desires to be hired full-time. If you think you might want to hire the talent if he or she turns out to be a great fit for your dispensary team, let your vendor know upfront.
Your vendor will use this knowledge as a filter to select people, if possible, who are open to transitioning to full-time if it works out for them as well. Often, clients assume they will automatically have that option, but it’s not always the case, some individuals just prefer to work in temporary roles as it fits their lifestyle and working preferences.
4. Be Responsive & Prepared To Actively Participate
Delay and you might lose the talent, who will have alternatives and may decide to take another position. This cannabis dispensary staff augmentation best practice is perhaps the one that causes us the most pain when not followed!
We finally have that perfect talent, and then our client takes too long and the talent moves on.
5. Orient Your Talent
We know some of our internal dispensary positions will take many months to fully provide cannabis industry training, as new hires gain tribal knowledge and context. But when you’re hiring temporary talent, you need them to be up and operating quickly.
You need to be prepared to orient them to the basics of IT and security awareness and all the other important compliance topics, but in addition, you need to onboard them on the cannabis dispensary role they need to play, their responsibilities and deliverables, and the other team members with whom them needs to interact.
Truncated as it may be, you still need to orient them appropriately for them to get the job done. So, be prepared for this onboarding stage or you’ll be frustrated, as will the talent.
6. Keep Your Staff Augmentation Vendor Involved
Ensuring success is everyone’s cannabis dispensary job. And to help people be successful, nurturing, coaching, or mentoring – and even course-correcting – may be needed.
Communicate often and early. This whole enterprise is not about software or a commodity, but about people, so the best path to success is when everyone is communicating and working together to ensure success. Success translates into a win for you, for the talent, and for your vendor, so that shared interest should motivate all parties to stay involved.
7. Prepare For Knowledge Transfer
Unless you decide to hire the talent, your time with them will be temporary. Build in the time and process to ensure the talent’s knowledge is transferred and you have what you need to sustain or appropriately close out their efforts. Don’t make this a last-minute event, create processes like cannabis industry Standard Operating Procedures (or SOPs).
During the engagement, you should ensure that backups of all information and work products are happening, but that is only foundational. Make sure the talent has the time and mandate to offload all information of value that is needed to ensure a smooth transition when she walks out the door.
Using temporary talent is an important part of talent management and a great tool to get work done without adding full-time employees to your cannabis dispensary HR roster. And, it gives you a lot of flexibility to bring on the specialized talent you need for a specific project.
Let us know what you think.